See yourself at Twilio
Join the team as our next Software Engineer (L3) in the Efficiency Engineering team in Services Operations.
Who We Are & Why We’re Hiring
Twilio powers real-time business communications and data solutions that help [companies and developers worldwide](https://customers.twilio.com/) build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support [diversity, equity & inclusion](https://www.twilio.com/company/diversity) wherever we do business.
About The Job
This position is needed to reinvent how we operate at Twilio with intelligent, self-service solutions for Customer Support and Operations teams. As a Software Engineer, you will own and be responsible for the engineering architecture from design through delivery, across the software development lifecycle (SDLC). You will establish and continuously improve the coding patterns and developer best practices, comment and approve code reviews, continuous integration and deployment pipelines, documentation and software release processes on the team.
We are looking for a Software Engineer with expertise in fullstack Javascript software development, strong expertise in typed languages, solid computer science fundamentals, and a demonstrated track record of building elegant APIs and UI experiences at scale. In this role, you will partner with our product, program, analytics and other engineering teams to build world-class experiences for our customers and support agents.
At Twilio, you have the agency to solve difficult problems creatively, the freedom to explore work that inspires you, and an organizational culture that truly cares for its employees. You will play a key role in building and growing our new support engineering team, and creating a collaborative, inclusive and high-performing team culture. Experience in building full-stack web applications and using modern Javascript frameworks is essential.
Our technical stack includes: Javascript, ReactJS, NodeJS, TypeScript, AWS (Lambda, EC2, SQS, S3), Terraform, Redis, Docker, Linux, Kendra and MySQL.
Responsibilities
In this role, you’ll:
- Live by and champion our cultural values of the Twilio Magic.
- Embrace an engineering artisan culture, and take pride to deliver well-designed APIs and user interfaces.
- You are able to develop an architectural vision, and have demonstrated the ability to communicate, advocate and realize your vision.
- Collaborate effectively with stakeholders, product and engineering teams to execute on our roadmap and deliver business value.
- Collaborate with engineers to design and review technical blueprints, and translate product requirements to software plans and deliverables
- Continuously improve our best practices for how we operate.
- Continuously adapt to the evolving JavaScript ecosystem to maximize engineering efficiency.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required
- Strong computer science fundamentals and expertise with Javascript full-stack development.
- 6+ years of experience in building Web applications, preferably using frameworks like React, Vue, or Angular for the Frontend and NodeJS for the Backend.
- Experience creating unit and integration tests.
- Experience working with Microservice oriented architecture.
- Experience using AWS or similar cloud based infrastructure.
Desired
- Experience with A/B testing or feature flag practices.
- Experience with DDD architecture or layered architecture projects. .
Location
This role will be remote and based in Colombia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
